Terms of service

TERMS OF SERVICE

OVERVIEW

This website is operated by [theowlhouse]. Throughout the site, the terms “we”, “us” and “our” refer to [theowlhouse]. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

 

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site.

 

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.

SECTION 1 - ACCOUNT TERMS

  • By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence.

  • You must not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

  • You must provide your legal full name, a valid current address, a valid email address, and any other information requested to complete the signup process.

  • You are responsible for maintaining the security of your account and password. [theowlhouse] cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.

  • A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - PRICING AND PAYMENT

  • All prices displayed on our website are quoted in Indian Rupees (INR) and are inclusive of applicable taxes (GST), unless stated otherwise.

  • We reserve the right to modify prices for our products at any time without prior notice.

  • Payment must be made through our authorized payment gateways at the time of placing the order. We accept major credit cards, debit cards, UPI, Net Banking, and other payment methods as provided at the checkout.

  • We are not responsible for any transaction failures resulting from incorrect details provided by you or issues related to your banking institution.

SECTION 3 - PRODUCT DESCRIPTIONS AND ACCURACY

  • We make every effort to display as accurately as possible the colors and images of our clothing products that appear at the store. However, we cannot guarantee that your computer monitor's display of any color will be completely accurate.

  • We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your personal expectations.

  • All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.

SECTION 4 - ORDER ACCEPTANCE AND CANCELLATION

  • Receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.

  • We reserve the right at any time after receipt of your order to accept or decline your order for any reason, including but not limited to product unavailability, errors in pricing or product description, or suspected fraudulent activity.

  • If your order is cancelled after your payment has been processed, we will issue a full refund to your original payment method within the standard banking timelines.

SECTION 5 - SHIPPING AND DELIVERY

  • Orders will be shipped to the delivery address provided by you at the time of purchase. It is your responsibility to ensure the address is accurate and complete.

  • Estimated delivery timelines will be provided at checkout; however, these are approximate timelines. [theowlhouse] is not liable for any delays caused by third-party courier services, public holidays, severe weather conditions, or unforeseen logistical issues.

  • Risk of loss and title for items purchased pass to you upon our delivery of the items to the carrier.

SECTION 6 - RETURNS AND REFUNDS

  • Our policy regarding returns, exchanges, and refunds is outlined in detail in our separate Return & Refund Policy.

  • To be eligible for a return/exchange, items must be unused, unwashed, and in the same condition that you received them, with all original tags intact.

  • Customers must initiate a return request within the stipulated time frame specified in our policy. Reverse shipping charges may apply depending on the nature of the return.

SECTION 7 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

  • For any unlawful purpose or to solicit others to perform or participate in any unlawful acts.

     

  • To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances.

     

  • To infringe upon or violate our intellectual property rights or the intellectual property rights of others.

     

  • To upload or transmit viruses, malware, or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service.

     

  • To collect or track the personal information of others or to engage in spam, phish, pharm, pretext, spider, crawl, or scrape.

SECTION 8 - LIMITATION OF LIABILITY

  • We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

  • In no case shall [theowlhouse], our directors, officers, employees, affiliates, agents, contractors, or interns be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service.

SECTION 9 - GOVERNING LAW AND JURISDICTION

  • These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.

  • Any disputes, claims, or legal proceedings arising out of or in connection with these Terms of Service or the use of our website shall be subject to the exclusive jurisdiction of the courts located in India.

SECTION 10 - CHANGES TO TERMS OF SERVICE

  • You can review the most current version of the Terms of Service at any time at this page.

  • We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

SECTION 11 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at:

  • Brand Name: [theowlhouse]

  • Email Address: [sumitkanojia1836@gmail.com]

  • Customer Support Hours: [MON - SUN ]

  • Physical Address: [ES 16 D-1, MODEL TOWN ROAD , CIVIIL LINES , JALANDHAR , PUNJAB,, JALANDHAR, PB, 144001, India]