SHIPPING POLICY

Thank you for choosing theowlhouse. We are dedicated to delivering your minimalist wardrobe essentials to you as quickly, safely, and transparently as possible. Below are the details of our shipping procedures and timelines.

1. ORDER PROCESSING TIME

• All orders are processed within 1–2 business days (excluding Sundays and national holidays) after your payment is confirmed.

• You will receive a notification email as soon as your order has been handed over to our courier partners.

2. DOMESTIC SHIPPING TIMELINES & FEES

We ship to pincodes all across India. Delivery times depend on your location:

Destination	Estimated Delivery Time	Shipping Cost
Metros & Tier 1 Cities	3 – 5 Business Days	[e.g., Free over ₹999 / Flat ₹50]
Rest of India	5 – 7 Business Days	[e.g., Free over ₹999 / Flat ₹50]

Please note: Delivery timelines are approximate guidelines provided by our courier partners. While we do our best to meet these windows, delivery may occasionally take longer due to unforeseen logistics issues, extreme weather, or regional holidays.

3. ORDER TRACKING

Once your package ships, we will send you a shipping confirmation email containing your tracking number and a link to track your order live. You can monitor its journey directly from our website or the courier partner's portal.

4. CASH ON DELIVERY (COD) (Optional - Remove if not offering)

• We offer Cash on Delivery (COD) for most pincodes within India.

• [Optional: A nominal COD convenience fee of ₹50 may apply at checkout.]

• To avoid courier rejection, please ensure someone is available at the shipping address to receive the parcel and make the cash payment.

5. INCORRECT SHIPPING ADDRESSES

• We are not responsible for delivery failures caused by an incorrect or incomplete address provided during checkout.

• Please double-check your shipping details before finalizing your order. If you notice an error, contact us immediately at [sumitkanojia1836@gmail.com] within 2 hours of placing the order, and we will do our best to update it before it ships out.

6. SHIPMENT DELAYS & DAMAGED PACKAGES

• Delays: If your order is significantly delayed beyond our standard shipping timelines, please reach out to us so we can investigate with our courier partner.

• Damaged Packaging: If your parcel arrives with visibly damaged or tampered-with outer packaging, please do not accept the delivery from the courier. Take a photograph of the damaged package and notify us immediately at our support email.

CONTACT US

Have questions about your order tracking or need an urgent delivery? Get in touch:

• Email Address: [sumitkanojia1836@gmail.com]

• Customer Support Hours: [MON - SUN ]