Refund policy

RETURN & REFUND POLICY

At theowlhouse, we want you to love your purchase. If a garment doesn't fit or feel exactly how you imagined, we are here to help. We strive to make our return process as clear and straightforward as possible, so you can shop with absolute confidence.

1. RETURN TIMEFRAME

We offer a [7 DAYS] return window. You have [7 DAYS] from the date your package was marked delivered by the courier to initiate a return or exchange request.

2. ELIGIBILITY CRITERIA

To protect the quality of our apparel and ensure a fair policy for all customers, returned items must meet the following strict conditions:

  • Items must be unworn, unwashed, unaltered, and free of any odors, stains, or makeup marks.

  • Items must have all original tags, labels, and packaging intact.

  • A valid proof of purchase (such as your Shopify order confirmation email) is required.

3. NON-RETURNABLE ITEMS

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Final Sale or clearance section items.

  • Innerwear, socks, or personal accessories (if applicable to your inventory).

  • Gift cards.

4. HOW TO INITIATE A RETURN OR EXCHANGE

To start your process, please follow these steps:

  1. Email our customer support team at [sumitkanojia1836@gmail.com ] with your Order Number and the reason for your return.

  2. Our team will review your request within 24–48 hours and send you detailed instructions on how to proceed.

5. EXCHANGE OPTIONS

Want a different size or color instead? We offer seamless exchanges to ensure you get the perfect fit.

  • If your preferred size/color is in stock, we will reserve it for you and ship it out as soon as your original item passes our quality inspection at our warehouse.

  • If the item is out of stock, we will issue a store credit or a full refund instead.

6. RETURN SHIPPING COSTS

  • For regular returns/exchanges (Size issues, change of mind): The customer is responsible for the return shipping costs. Alternatively, if we arrange a reverse pickup for your convenience, a nominal return shipping fee may be deducted from your final refund amount.

  • For mistakes on our part: If we sent you the wrong item, shipping is entirely on us.

7. DAMAGED, DEFECTIVE, OR WRONG PRODUCTS

We take immense pride in our quality control, but mistakes can happen.

  • If you receive an item that is damaged, defective, or incorrect, please notify us within 48 hours of delivery at [sumitkanojia1836@gmail.com ].

  • Please include clear photographs of the defect or damage in your email.

  • Upon verification, we will arrange a complimentary replacement or a full refund at no extra cost to you.

8. REFUND PROCESS & TIMING

Once your return shipment is received and inspected by our warehouse team, we will send you an email notification confirming receipt and approval status.

  • Approved Refunds: The refund will be processed back to your original payment method (Credit Card, Debit Card, UPI, Net Banking).

  • Refund Timeline: Please allow [5 - 7 DAYS ] for the refunded amount to reflect in your account, depending on your banking institution's processing times.

  • Please note: Original shipping charges paid at the time of purchase are non-refundable.

CONTACT US

If you have any questions regarding your return, tracking, or need help finding the right size, reach out to us at:

  • Email Address: [sumitkanojia1836@gmail.com ]

  • Customer Support Hours: [MON - SUN ]